FAQ

Frequently Asked Questions

Here are quick answers to the most common questions about ordering from Lux68.

How long does shipping take?

Most orders are processed within 1–2 business days. Standard delivery generally takes 1–15 business days, for an estimated total of 2–17 business days.

Do you offer free shipping?

Yes. Lux68 currently offers free standard shipping on all U.S. orders.

How can I track my order?

You can track your order at Track Order using your order number and billing email.

Can I cancel my order?

Yes, cancellations are accepted within 12 hours after an order is placed. Please contact us as soon as possible at help@lux68.com.

What is your return window?

We accept eligible returns within 30 days from the delivery date, provided the items are unused and in original condition.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to a wrong or defective item sent by Lux68.

What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery and include your order number along with clear photos so we can help with a replacement or refund.

How do I contact Lux68?

You can reach us at help@lux68.com, call +1 706 666 0220, or visit our Contact Us page.

Business Information

Address: 8068 Elmbrook Dr, Southaven, MS 38671, United States
Working Hours: Monday – Friday: 10:00 AM – 19:00 PM