Shipping Policy
Last updated: January 10, 2026
At Lux68, we provide fast and reliable delivery for all U.S. customers. Below is an overview of our shipping process, timelines, and support.
1. Shipping Costs & Options
- Free shipping on all U.S. orders
- No hidden fees at checkout
- Tracking included with every shipment
- Orders are processed and shipped Monday through Friday
Currently, only standard free shipping is available. Expedited and international shipping options are not offered at this time.
2. Delivery Timeframes
Orders placed before 2:00 PM (PST – Los Angeles) are typically processed the same business day.
| Stage | Time |
|---|---|
| Order Processing (Handling Time) | 1–2 business days |
| Transit Time (Carrier Delivery) | 1–15 business days |
| Total Estimated Delivery Time | 2–17 business days |
Delivery times may vary due to holidays, weather, or carrier delays. All delivery times shown are estimates, not guarantees.
You will receive a shipping confirmation email with tracking information once your order ships.
3. Shipping Locations
We currently ship to all 50 U.S. states. International shipping is not available at this time.
4. Order Tracking
- Tracking information is emailed after your order ships
- Tracking updates may take 24–48 hours to appear
- If you do not receive tracking within 7 business days, please contact us
5. Shipping Issues
Lost Packages
- Please wait 24 hours if a package shows as delivered but has not arrived
- Check with neighbors or alternate delivery locations
- Contact us within 7 days if the package is still missing
Damaged Items
- Report issues within 48 hours of delivery
- Send photos for verification
- We will arrange a replacement or refund where appropriate
Incorrect or Missing Items
- Contact us within 7 days of delivery
- Include your order number for faster assistance
6. Contact Us
Lux68 – Customer Support
8068 Elmbrook Dr, Southaven, MS 38671, United States
+1 706 666 0220
help@lux68.com
Monday – Friday: 10:00 AM – 19:00 PM