Return & Refund Policy

Return & Refund Policy – LUX68

Last updated: September 29, 2026

At LUX68, we strive to ensure customer satisfaction. Please review our return and refund policy below for detailed information regarding eligibility and procedures.

Free outbound shipping does not mean free return shipping. Please review the return costs below before ordering.

1️⃣ Return Eligibility

This policy applies to shoes, clothing, and accessories purchased from lux68.com and delivered within the United States.

We accept returns for new and unused products only.

Return requests must be submitted within 30 days from the delivery date.

To be eligible for a return, items must be:

• Unused, unworn, and unwashed
• In original condition with all tags and packaging included

Return exclusions

For ordinary returns, used, worn, or washed items, and items without their original tags and packaging, do not meet the return conditions above. Requests submitted more than 30 days after delivery are outside the return window.

If an item arrived defective or incorrect, follow the Defective or Incorrect Items instructions below.

We currently deliver only within the United States; this policy covers those U.S. orders.

2️⃣ How to Start a Return or Exchange

To request a return or exchange:

• Email support@lux68.com with your order number and the email used at checkout
• Tell us whether you are requesting a return or exchange and include the reason
• Wait for return instructions before shipping the package

3️⃣ Return Method & Fees

• Return method: By mail
• Return label: Customer responsibility
• Restocking fee: No cost

Customers are responsible for return shipping costs unless the return is due to a LUX68 error (wrong or defective item).

LUX68 is not responsible for lost or damaged return packages. We strongly recommend using a trackable shipping method.

4️⃣ Refund Processing

Refunds are processed within 5 business days after we receive and inspect your returned item.

Refunds will be issued to the original payment method.

5️⃣ Exchanges

Exchanges are accepted for eligible products.

• Request an exchange when contacting our support team
• Exchange availability depends on stock

6️⃣ Defective or Incorrect Items

If you receive a defective or incorrect product:

• Contact us within 7 days of delivery
• Provide your order number and clear photos of the issue

We will review the issue and provide instructions for a replacement or refund.

7️⃣ Contact Us

LUX68 LTD
Registered Office:
7 Coronation Road, Dephna House
London, NW10 7PQ, United Kingdom
Company No. 16609185

U.S. Customer Support / Returns:
35 Petaluma Blvd N
Petaluma, CA 94952-3001
United States
+1 313-288-8879
support@lux68.com

Monday - Friday: 10:00 AM - 7:00 PM Eastern Time (ET)