Shipping Policy
Shipping Policy – LUX68
Last updated: September 29, 2026
At LUX68, we are committed to providing reliable shipping and a smooth delivery experience for our customers. Please review the details below regarding our shipping process and timelines.
1️⃣ Shipping Costs & Options
Free U.S. Shipping — no minimum purchase
Shipping costs $0. Prices are in USD; any applicable taxes are shown at checkout before payment.
All orders include tracking information
Orders are processed Monday – Friday
Some products may be shipped from international warehouses
Free U.S. Shipping is the delivery option available at checkout.
2️⃣ Delivery Timeframes
Orders are processed within 2–4 business days after confirmation.
Once your order is placed, you will receive an order confirmation email. A separate shipping confirmation email with tracking details will be sent once your order has been dispatched.
Please ensure your email address is correct to receive order updates and tracking information.
| Stage | Time |
|---|---|
| Order Processing (Handling Time) | 2–4 business days |
| Transit Time (Shipping) | 5–11 business days |
| Total Estimated Delivery Time | 7–15 business days |
⚠️ Important Shipping Notes
Orders are shipped from our international fulfillment network
Tracking updates may take 3–6 days to appear after shipment
This is normal while the package is in transit to the destination country
Delivery times may vary due to holidays, customs, weather, or carrier delays
All delivery times are estimates and not guaranteed.
3️⃣ Shipping Locations
We currently ship to:
Addresses within the United States.
4️⃣ Order Tracking
Tracking information will be sent via email after shipment
Tracking updates may not appear immediately
If no tracking updates are visible, please allow a few days for the carrier system to update
If you do not receive tracking within 5–7 business days, please contact us.
5️⃣ Shipping Issues
Lost Packages
If your package is marked as delivered but not received:
Please wait 24 hours
Check with neighbors or safe delivery locations
Contact us within 7 days if still missing
Damaged Items
Contact us within 7 days of delivery
Provide photos for verification
We will assist with a replacement or refund.
Incorrect or Missing Items
Contact us within 7 days of delivery
Include your order number for faster support
6️⃣ Contact Us
LUX68 LTD
Registered Office:
7 Coronation Road, Dephna House
London, NW10 7PQ, United Kingdom
Company No. 16609185
U.S. Customer Support / Returns:
35 Petaluma Blvd N
Petaluma, CA 94952-3001
United States
+1 313-288-8879
support@lux68.com
Monday – Friday: 10:00 AM – 7:00 PM Eastern Time (ET)