Frequently Asked Questions (FAQ)

Ordering

1. How can I place an order?

Add your selected products to the cart, choose any required size or other options, and complete checkout on lux68.com.

2. What payment methods do you accept?

We accept credit and debit card payments through Stripe. Additional eligible wallet or buy now, pay later options may be offered at checkout. Only the methods displayed for your order can be used. See our Payment Policy.

3. When will my order be processed?

Orders are processed within 2–4 business days after confirmation. Orders are processed Monday - Friday.

Shipping & Delivery

4. Do you offer free shipping?

Yes. We offer Free U.S. Shipping with no minimum purchase. We currently deliver only to addresses within the United States.

5. How long will my order take to arrive?

• Processing: 2–4 business days
• Transit: 5–11 business days
• Total estimated delivery: 7–15 business days

Delivery times are estimates, not guarantees. Products may ship from our international fulfillment network. Customs, holidays, weather, and carrier delays can affect delivery. See our Shipping Policy.

6. Will I receive tracking information?

Yes. We send tracking information by email after shipment. Tracking updates may take 3–6 days to appear. If you do not receive tracking within 5–7 business days, please contact support@lux68.com with your order number.

7. How can I track my package?

Use the tracking information in your shipping confirmation email, or visit Track Order. If the carrier information is unclear or tracking is not updating, contact our support team for help.

Returns & Support

8. Can I return an item?

Submit your request within 30 days of delivery. Eligible items must be unused, unworn, and unwashed, in original condition with tags and packaging. Contact us before shipping a return. Customers pay return shipping unless the item is wrong or defective due to our error; there is no restocking fee. See our Return & Refund Policy.

9. Can I cancel an order?

Contact us within 12 hours of placing your order. Cancellation is possible only if the order has not entered processing or shipment, and must be confirmed by our team. See our Cancellation Policy.

10. When will I receive a return refund?

Return refunds are processed within 5 business days after we receive and inspect your returned item, to the original payment method. Your bank or payment provider may take additional time to post the funds.