Payment Policy

Last updated: October 19, 2026

LUX68 is operated by LUX68 LTD. This Payment Policy explains payment options, pricing, and payment-related support for orders placed on lux68.com.

Accepted Payment Methods

We accept credit and debit card payments through Stripe. The supported card options are displayed at checkout.

Additional payment options, including eligible digital wallets or buy now, pay later services, may be offered when available at checkout. Available methods may vary based on your location, currency, device, browser, and order eligibility. Only the methods displayed for your order at checkout can be used.

If a buy now, pay later option is displayed, its availability is subject to the payment provider's eligibility requirements and approval. Review the provider's repayment terms and any applicable fees before confirming your payment.

Payment Authorization

By placing an order, you confirm that you are authorized to use your selected payment method and that the billing information you provide is accurate. You authorize payment of the total amount displayed at checkout.

Currency, Pricing & Shipping

All prices are in United States Dollars (USD). Any applicable taxes are shown at checkout before payment.

We offer Free U.S. Shipping with no minimum purchase. Shipping costs $0 for our U.S. delivery option. Review your items, discounts, taxes, and final order total before confirming payment.

Our delivery estimates and fulfillment details are explained in our Shipping Policy.

Order Confirmation & Payment Issues

After placing an order, check your email for the order confirmation. If a payment fails or you are unsure whether your order was placed, check your email and contact support@lux68.com before submitting the same order again.

For payment questions, provide your order number and checkout email address. Do not send your full card number, security code, password, or bank login details to our support team.

Cancellations & Refunds

Cancellation requests must be made within 12 hours of placing an order, and the order must not have entered processing or shipment. A cancellation is not confirmed until our support team confirms it in writing. See our Cancellation Policy.

For eligible returns, submit your return request within 30 days of delivery. Return refunds are processed within 5 business days after we receive and inspect your returned item, to the original payment method. Your bank or payment provider may require additional time to post the funds.

Customers pay return shipping unless the return is due to a LUX68 error, such as a wrong or defective item. There is no restocking fee. Free outbound shipping does not mean free return shipping. See our Return & Refund Policy for eligibility and instructions.

Privacy & Other Terms

For information about how we handle personal information, see our Privacy Policy. Purchases are also subject to our Terms of Service.

Contact Us

LUX68 LTD
Trading as LUX68

Registered Office:
7 Coronation Road, Dephna House
London, NW10 7PQ, United Kingdom
Company No. 16609185

U.S. Customer Support / Returns:
35 Petaluma Blvd N
Petaluma, CA 94952-3001, United States

Phone: +1 313-288-8879
Email: support@lux68.com

Working Hours:
Monday - Friday: 10:00 AM - 7:00 PM Eastern Time (ET)