Orders
Cancellation Policy
Last updated: September 7, 2026
We understand that plans can change. Please review this policy and contact us as soon as possible if you need to cancel an order.
1. Order Cancellation Window
Orders may be cancelled within 12 hours of being placed, provided they have not entered processing or shipment.
After this window, an order may already be processed or shipped and can no longer be cancelled.
2. How to Request a Cancellation
Email help@lux68.com as soon as possible with your order number and the email used at checkout. Including these details helps us process your request faster.
3. After Order Processing
Once an order has been processed or shipped, it cannot be cancelled. If eligible, please refer to our Return & Refund Policy for next steps.
4. Refunds for Cancelled Orders
If a cancellation is approved within the allowed time, a full refund will be issued to the original payment method. Refunds are typically processed within 5 business days, though your bank or payment provider may take additional time to post the funds.
5. Important Notes
- Orders are processed quickly, so cancellation requests must be submitted promptly.
- We cannot guarantee cancellation after the 12-hour window.
- A cancellation is not confirmed until you receive written confirmation from our support team.